Intermediate Salesforce Analyst(Revenue Cloud Experience)

Job Description : Our client in Calgary is looking for a Intermediate Salesforce Analyst.
Must Have Primary Skills :

• Manage a queue of Salesforce support tickets (incidents, problems, service requests, enhancements).
• Perform root cause analysis and resolve issues related to configuration, data, and usererror
• Provide high-quality user support via email, chat, and virtual meetings
• Set and manage user expectations around timelines, scope, and impact of changes
• 3–5+ years of hands-on Salesforce experience in an Administrator / Analyst role
• Solid experience with Service Cloud, including Strong understanding of Salesforce security: Profiles, Permission Sets, Role Hierarchy,Sharing Rules, Organization-Wide DefaultsCases, Queues, Assignment Rules, Email-to-Case, Case Escalation

• Identify recurri...