Job Description

Our valued client is seeking three Intermediate Scrum Masters (5+ Years) with Contact Center Solutions experience to support delivery under a major multi-year contact center modernization program. These resources will play a critical role in enabling Agile delivery while supporting hybrid Agile and Waterfall project environments.

The Scrum Masters will work closely with business stakeholders, technical teams, vendors, and product owners to facilitate ceremonies, remove impediments, track delivery progress, and ensure teams are set up for success. Strong leadership, facilitation skills, and a positive, solution-oriented mindset are essential, as these roles are highly collaborative and client-facing.

Tasks:

  • Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
  • Support project delivery and tracking across Agile and Waterfall methodologies
  • Act as a leader by coaching ...

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