Job Description

Description

:

1.Order Management

  • Receive, review, and process export sales orders from international customers.

  • Verify order accuracy (SKU, quantity, destination, Incoterms, and shipping requirements).

  • Enter and maintain order data in the ERP or internal systems.

  • Coordinate with the Export Sales team on order clarifications and amendments.

    • 2. Shipment Coordination & Monitoring

  • Prepare export documentation (commercial invoice, packing list, shipping instructions, etc.) in coordination with relevant teams.

  • Align shipment schedules with Supply Chain, Warehouse, and forwarders/shipping lines.

  • Track shipment status (ETD, ETA, delays, and port-related issues).

  • Communicate shipment progress and potential risks to internal stakeholders and customers.

    • 3. Customer Communication

  • Respond to customer inquiries regar...

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