Job Description
Our team is responsible for enabling this outstanding customer experience by analyzing the current customer experience and developing the strategic target picture for the customer journey of the future. To ensure translation from strategy into operations we actively steer our stakeholders, support in prioritization of topics and planning of roadmaps.
Changes in customer behavior, digital technologies and business models as well as the current automotive market environment pose fundamental challenges to our understanding of customer experience. To exceed the high expectations of customers, it is essential to understand our customers, to put ourselves into customer’s shoes and thus, constantly challenge our organiza...
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