Intern IT EHQ

Job Description

We are looking for an IT intern to join our team. In this role, you will gain experience in IT by being the first point of contact for all IT-related services, ensuring smooth operations and excellent customer experience. You will handle incident and request tickets, resolve issues, and document solutions. Additionally, you will follow up on tickets escalated to Access, Problem, and Change Management, while being coached, trained and supervised!

Key Responsibilities

• Provide 1st Level Support for hardware, software, and network issues.

• Respond to initial inquiries via phone, email, or online channels.

• Troubleshoot and resolve basic IT problems within defined timeframes, including password resets and standard application support.

• Escalate complex issues to Tier 2 support when necessary.

• Log all activities accurately and maintain ticket documentation.

• Ensure all hel...