Job Description

Description du poste

In the frame of Amundi Luxembourg, we are looking for a 6-12 months IT support intern (part-time or full-time):

Assignments:

Under the supervision of his/her tutor in Amundi Luxembourg, the intern will be responsible of: 

Joining the IT team on infrastructure & support tasks:

  • Understand the user questions and respond with supportive & openminded solutions
  • Dive into helpdesk challenges autonomously to find a solution, optionally consulting the Luxembourg peers or the expert teams
  • Provide user guidelines for self-aid
  • Complete IT knowledge base with solutions identified
  • Share innovation with the team improving existing processes
  • Prepare and share Teams-based surveys
  • Setup (automated) reports on statistics available or on the current situation
  • Maintain the existing infrastructure and software environment by the users needs
  • Implement new components fol...

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