Intern Operations

Job Outline:

The Operations Executive will manage multiple teams within a specific / multiple content sets and will be responsible to manage the deliverables of a large operations team. He/ she will work with senior management to determine content information requirement and develop recommendations and strategies to maintain and improve delivery of content operations for her/his team.

Operations Management and Service Delivery

• Overall responsibility for the operation groups that s/he will be managing
  
• Drive regular operational tasks taking into account quality and timeliness requirements, shift scheduling, overtime management etc
  
• Ensure team performance exceeds stated targets on KPIs viz., productivity, timeliness, accuracy and coverage and will drive to improve the same on a continuous basis
  
• Monitor data inflow, content and process enhancement and liaise with Quality and Technology teams for development and implementation of initiatives
  
• Create and drive KRAs for the team which aligns delivery with organizational goals & objectives
  

Capacity Planning and Resource Fulfillment

• Plan appropriate resource allocation and utilization to cater for seasonal peaks and trough
  
• Accountable for staff recruitment, development and retention
  
• Explore and ensure optimal utilization of resources; drive cross utilization of manpower
  
• Plan and execute on staffing and training requirements
  

Performance & People Management

• Monitor production schedules & performance reports on a regular basis
  
• Continuously review performance reports for Process Executives and Team Leaders
  
• Conduct regular performance appraisals for the entire team
  
• Responsible for day-to-day delivery management
  
• Formulate, execute, monitor, assess and recalibrate motivation plans for enhanced employee morale and appropriate reward systems
  
• Motivate staff, create a work environment that facilitates teamwork and open communication
  

Relationships

• Open communication with all stake holders
  
• Build relationships with key contacts across the global clients for smooth functioning of the business
  
• Strong relationship with her/his core Operations team to drive organizational goals and objectives
  
• Build relationship and partner with local enabling functions like IT, Purchase, Finance, Billing etc.
  

JOB REQUIREMENTS

• Should understand basic Radiology work
  
• Excellent communications skills: written & verbal
  
• Strong People Management skills
  
• Strong Change Management skills
  
• Excellent Analytical skills
  
• Drive for Results
  
• Eye for detail