Job Description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Role Overview

The Portfolio Manager plays a strategic and operational role within Adobe Consulting, overseeing a portfolio of customer engagements to ensure successful delivery, customer satisfaction, revenue optimization, and resource alignment. The role acts as the single point of contact for customers and orchestrates cross‑functional collaboration across Delivery Managers, RMO, PSS, CSM, TAM, Engineering, and Consulting Leadership.
This position directly contributes to improving backlog health, utilization, book‑to‑bill, margin, and long‑term customer value.

Key Responsibilities

1. Customer & Engagement Management

  • Lead project initiation, planning, staffing, execution, and closure across your portfolio.
  • Serve as the primary customer interface for Consulting delivery.
  • Re‑engage stale projects, ensure timely reporting for active engagements, and align stakeholders across Support, ADLS (Training), PM, Product Marketing, and Engineering.

    • 2. Portfolio & Delivery Governance

  • Maintain an accurate consulting backlog and improve overall visibility to Delivery Managers.
  • Track and report progress across engagements; drive predictable outcomes and mitigate risks.
  • Strengthen revenue linearity, book‑to‑bill ratio, and utilization across the portfolio.

    • 3. Resource & Capacity Planning

  • Forecast resource needs and anticipate demand for specialized Adobe experts.
  • Partner with RMO on staffing decisions, requests, assignments, and onboarding.
  • Ensure resource schedules and hours are up to date within DPO Planner.

    • 4. Financial & Operational Excellence

  • Drive margin improvements through optimized staffing and project planning.
  • Identify upsell and follow‑on engagement opportunities in partnership with PSS and Account Teams.
  • Support leadership with delivery dashboards, risk logs, escalations, and customer roadmap discussions.

    • 5. Stakeholder Collaboration

  • Engage with Consultants for delivery updates, risks, and project changes.
  • Partner closely with CSM and TAM teams to align on customer success outcomes.
  • Collaborate with Delivery Leaders and cross‑functional teams to ensure high‑quality execution aligned with Adobe Consulting best practices.

    • Required Qualifications

    Experience

  • Typically 10+ years of experience in Program/Portfolio/Project Management roles.
  • Demonstrated experience managing multi‑million‑dollar digital transformation programs.
  • Background in Adobe Experience Cloud–based engagements strongly preferred.

    • Technical Skills

  • Familiarity with Adobe Experience Cloud products and delivery methodologies.
  • Understanding of resourcing models (onshore/offshore), backlog management, and delivery KPIs.
  • Strong analytical capability to interpret metrics and drive data‑informed decisions.

    • Leadership & Interpersonal Skills

  • Ability to influence multiple cross‑functional teams and manage complex stakeholder expectations.
  • Excellent communication skills with senior executives and technical teams.
  • Strong problem‑solving, negotiation, and conflict‑resolution abilities.

    • Core Competencies

  • Customer Leadership – Ability to lead executive‑level discussions and maintain strong customer relationships.
  • Delivery Excellence – Ensures predictable, high‑quality outcomes across engagements.
  • Strategic Planning – Forecasts needs, identifies growth opportunities, and drives continuous improvement.
  • Operational Discipline – Skilled at managing financials, backlog, utilization, and portfolio dashboards.

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