Internal Account Manager Ii

**Job Summary**
The Internal Account Manager will be responsible to servicing/managing customer accounts. They will be main site point of contact with the customer as well as the internal teams
**Essential Job Duties and Responsibilities**
- Dedicated point of contact between multiple manufacturing facilities and customer accounts, both internally and externally.
- Responsible for communicating all customer concerns and goals to the relevant site.
- Complete ownership of the customer experience, i.e., order received to product shipped.
- Work with the site to turnaround customer requests, and inquiries within a timely fashion.
- Delegate technical issues to the appropriate individuals/functions.
- Where needed, engage with the correct site team to answer technical questions.
- Close collaboration with Operations, Quality, PLM, RAMs and SAMs to ensure the optimal customer experience.
- Known in the organization to be “the customer inside” and based on custo...