Internal Success Manager

About PaneraTech, Inc.

PaneraTech is a high-tech company that serves manufacturers in over 40 countries. Our disruptive technology offers unparalleled solutions that are often patent protected. Industries that use high-temperature processes, such as glass and steel, rely on PaneraTech to solve the major challenges they face. We leverage both AI and human expertise to improve efficiency, worker knowledge, and safety. We help in two major areas:

• Asset Life Extension - With our patented solution in the glass and steel industry, we help manufacturers make data-driven decisions using sensors, data, and AI. This results in longer asset campaigns safely with higher annual production

• Enabling the next generation of workers - Heavy industries have relied on the experience of employees who worked for 20-30 years in one plant. As a generation of operators and engineers retire, we bridge the experience gap with technology, data, and expertise. We offer solutions to our customers to make their process more data-driven so that an early career workforce can flourish.

Working at PaneraTech

At PaneraTech, you will be part of a global, innovative and hybrid working team. Our corporate office is based in the United States with employees spread across Europe, Asia, and South America. Turkey office is in the Hacettepe Teknokent. In this collaborative and inspiring culture that is fostered by a creative and intellectually stimulating work environment, you will be encouraged to bring the best out of yourself and your colleagues. We are looking for professionals willing to work in a fast-paced environment, cannot wait to excel in their work and are crazy about improvement! We recognize our colleagues' achievements and both individual and team performance is valuable to us.

About the role

As our Internal Success Manager, you'll be the bridge between technology and people, driving the adoption of critical internal systems including ERP, Salesforce, Microsoft 365 automation, and AI-powered co-pilot tools. This is a unique hybrid role combining business analysis, change management, and internal customer success—ensuring that every digital tool we implement delivers real value to our teams.

You'll work at the intersection of business needs and technical solutions, translating requirements into specifications, guiding implementation, and ensuring our internal users don't just adopt new tools—they embrace them. In a company that sells AI solutions to others, you'll help us practice what we preach by making our internal operations AI-driven and efficient.

This role reports to the Digital Success Manager and collaborates closely with IT, Finance, Sales, Operations, and external vendors.

What you'll do

Business Analysis & Requirements Gathering

• Partner with department leaders to understand business processes, pain points, and opportunities for digital enhancement
• Conduct stakeholder interviews, workshops, and process mapping sessions to gather comprehensive requirements
• Translate business needs into detailed technical specifications and requirement documents
• Perform gap analysis between current state and desired future state
• Prioritize requirements based on business impact, feasibility, and strategic alignment
• Create user stories, acceptance criteria, and test scenarios
• Maintain a requirements traceability matrix throughout project lifecycles

Project Execution & Quality Assurance

• Participate actively in ERP, Salesforce, Microsoft 365, and AI co-pilot implementation projects
• Collaborate with internal development teams and external vendors to ensure alignment with specifications
• Conduct regular reviews to validate that solutions meet defined requirements
• Lead user acceptance testing (UAT) with internal stakeholders
• Document test results, bugs, and enhancement requests
• Coordinate with vendors and IT teams to resolve issues and implement improvements
• Ensure project deliverables meet quality standards and business expectations

Qualifications

• 2+ years of experience in business analysis, digital adoption, change management, or internal customer success roles
• 3+ years of hands-on experience with ERP systems (SAP, Oracle, NetSuite, Dynamics, or similar)
• 3+ years of experience with CRM platforms, preferably Salesforce
• Proven track record implementing and driving adoption of enterprise software solutions
• Experience conducting requirements gathering, documentation, and user acceptance testing
• Demonstrated success leading training and change management initiatives

Technical Skills:

• Strong working knowledge of ERP and CRM architectures, capabilities, and best practices
• Proficiency with Microsoft 365 suite, including Power Platform (Power Automate, Power Apps)
• Understanding of AI tools and co-pilot technologies (Microsoft Copilot, ChatGPT Enterprise, or similar)
• Ability to create detailed specification documents, process flows, and technical requirements
• Experience with project management and collaboration tools (Jira, Asana, Monday.com, or similar)
• Comfortable with data analysis and creating reports/dashboards to track adoption metrics

Core Competencies:

• User-centric mindset: Obsessed with understanding user needs and delivering solutions that people actually want to use
• Analytical thinking: Ability to break down complex problems, identify root causes, and develop data-driven solutions
• Communication excellence: Can explain technical concepts to non-technical audiences and translate business needs into technical requirements
• Collaboration: Works effectively across departments and with external vendors; builds strong relationships
• Accountability: Takes ownership of outcomes; follows through on commitments
• Adaptability: Thrives in a fast-paced, evolving environment; comfortable with ambiguity
• Continuous improvement orientation: Always looking for ways to optimize and enhance

Preferred Qualifications

• Experience in manufacturing, industrial, or B2B SaaS environments
• Familiarity with AI implementation projects and generative AI tools
• Background in process improvement methodologies (Lean, Six Sigma, Agile)
• Experience with ServiceNow, Zendesk, or other IT service management platforms
• Certification in Business Analysis (CBAP), Project Management (PMP), or Change Management (Prosci)
• Understanding of industrial operations or asset management concepts
• Prior experience in a high-growth technology company

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