International BPO

• Handle customer inquiries and provide support via phone, email, or chat.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Achieve individual and team performance targets.
• Participate in training sessions to improve skills and knowledge.

Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and customer service orientation.
• Proficiency in using computer systems and software applications.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with BPO processes and customer relationship management tools is a plus.
• Flexibility to work in different shifts, including nights and weekends.