International BPO - Voice/Chat process Professional

Role Responsibilities:

• Resolve customer problems and answer questions across chat, voice, or blended channels.
• Provide accurate and current information about products and services.
• Deliver support to customers through various communication methods.
• Maintain customer satisfaction through effective problem-solving.

Key Deliverables:

• High rates of customer problem resolution and inquiry handling.
• Accurate and consistent dissemination of product information.
• Achieved customer satisfaction targets across all interaction types.
• Efficient management of international customer interactions.