International BPO || Voice/Non voice

• Handle inbound and outbound calls to clients and customers.
• Provide exceptional customer service and support through various communication channels.
• Resolve customer queries and complaints in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Adhere to company policies and procedures while delivering excellent service.

Skills and Qualifications

• Excellent verbal and written communication skills in English and local languages.
• Strong interpersonal skills with the ability to build rapport with customers.
• Proficient in using computers and familiar with CRM software.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Good problem-solving skills and attention to detail.
• Flexi...