International BPO/KPO - CCE

Key Responsibilities:

• Manage inbound and outbound communication via phone, email, and chat with international customers
• Resolve complex queries related to products, services, data analysis, or knowledge-based tasks
• Maintain accurate documentation and update client records
• Follow client-specific guidelines and adhere to quality standards
• Collaborate with cross-functional teams to ensure customer satisfaction
• Meet individual and team performance targets

Candidate Profile:

• Excellent verbal and written English skills
• Graduate or undergraduate degree holders
• Experience in international BPO or KPO preferred but freshers can apply
• Comfortable working in rotational shifts including night shifts
• Strong analytical, multitasking, and problem-solving skills
• Immediate joiners preferred