Job Description

Role Responsibilities:

  1. Handle customer inquiries via phone, email, and chat professionally
  2. Resolve customer complaints promptly to ensure satisfaction
  3. Maintain a courteous and empathetic tone during interactions
  4. Work efficiently in rotational shifts and meet service expectations

Key Deliverables:

  1. Provide timely and accurate resolutions across all communication channels
  2. Achieve high customer satisfaction scores consistently
  3. Maintain detailed records of interactions and resolutions
  4. Support smooth execution of both voice and non-voice processes

Skills Required
Customer Service, Inbound Voice Process, Blended Process, Customer Support, Communication Skills

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