Job Description
Job Description: International Customer Service Representative
Location: Hyderabad
Experience: 1–2 years
Shift: US Shift (Night Shift)
About the Role
We are seeking a motivated and customer-focused individual to join our International Customer Service team. The role involves handling customer queries from the US market, ensuring timely resolution, and delivering exceptional service experiences.
Key Responsibilities
Handle inbound and outbound customer calls, emails, and chats from international clients (primarily US).
Provide accurate information, resolve issues, and ensure customer satisfaction.
Maintain records of customer interactions and transactions.
Escalate complex issues to the appropriate department when necessary.
Meet performance metrics including response time, resolution rate, and customer satisfaction scores.
Collaborate with team members to improve processes and enhance service delivery.
Required Skills & Qualifications
1–2 ye...
Location: Hyderabad
Experience: 1–2 years
Shift: US Shift (Night Shift)
About the Role
We are seeking a motivated and customer-focused individual to join our International Customer Service team. The role involves handling customer queries from the US market, ensuring timely resolution, and delivering exceptional service experiences.
Key Responsibilities
Handle inbound and outbound customer calls, emails, and chats from international clients (primarily US).
Provide accurate information, resolve issues, and ensure customer satisfaction.
Maintain records of customer interactions and transactions.
Escalate complex issues to the appropriate department when necessary.
Meet performance metrics including response time, resolution rate, and customer satisfaction scores.
Collaborate with team members to improve processes and enhance service delivery.
Required Skills & Qualifications
1–2 ye...
Apply for this Position
Ready to join Firstsource? Click the button below to submit your application.
Submit Application