International Customer Service Representative

Job Title : International Voice Process Executive

Job Summary:

We are seeking a highly motivated and customer-centric International Voice Process Executive to join our team. The ideal candidate will have at least 1 year of experience in handling international voice processes and be willing to work in 24/7 shifts.

Responsibilities:

- Handle inbound and outbound customer calls for international clients

- Resolve customer queries and issues in a professional and courteous manner

- Meet performance metrics such as CSAT, FTR, etc.

- Work in a fast-paced environment and adapt to changing priorities

- Maintain accurate records and documentation as required

Requirements:

- At least 1 year of experience in International Voice Process

- Graduation degree in any discipline

- Excellent communication and customer serv...