Job Description
Role Introduction
We are seeking a proactive and results-oriented Finance Operations Manager to lead our Credit Control and Query Management function within the Finance Operations team. This role is central to driving the effectiveness of the Order-to-Cash (O2C) process, ensuring timely cash collection, fast query resolution, billing accuracy, and process optimisation.
You will be accountable for cash collections, credit note reductions, billing integrity, renewal processing, and query management performance — with clear accountability for reducing financial leakage and improving customer experience.
What You Will Do
Credit Management & Cash Collection
We are seeking a proactive and results-oriented Finance Operations Manager to lead our Credit Control and Query Management function within the Finance Operations team. This role is central to driving the effectiveness of the Order-to-Cash (O2C) process, ensuring timely cash collection, fast query resolution, billing accuracy, and process optimisation.
You will be accountable for cash collections, credit note reductions, billing integrity, renewal processing, and query management performance — with clear accountability for reducing financial leakage and improving customer experience.
What You Will Do
Credit Management & Cash Collection
- Lead the credit control team to ensure all debt is chased efficiently and respectfully Accountable for ensuring Cash, overdue and QR targets are achieved monthly
- Own and maintain a weekly Top 50 Debtors Report with commen...
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