International Market Advisor - Triage & Hub Performance and Business Development, Grade-HEO, Multiple Locations

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require. Job Category Department for Business and Trade roles (DBT) Job Subcategory Department for Business and Trade (DBT) Job Description (Roles and Responsibilities)

This vacancy offers two roles, with each position available in any of the following locations: Mumbai, New Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Ahmedabad, or Chandigarh.

Main purpose of job:

Based in one of eight British High Commission offices across India, the following two positions: International Market Advisor – Triage & Hub Performance and International Market Advisor – Business Development, are exciting roles at the heart of the UK’s Department for Business and Trade (DBT)’s South Asia network. DBT promotes UK trade and investment globally, which is crucial for the UK's prosperity. Our team is dedicated to helping UK exporters significantly increase trade with India and four other countries in South Asia. This is an opportune time to join the team, following the signing of the UK-India Comprehensive Economic and Trade Agreement (CETA) earlier this year and focus now being on the implementation of this agreement.
The Export Support Service (ESS) – the UK’s global trade support offer – provides high-quality advice and market information to UK businesses seeking to export. The South Asia ESS Hub manages enquiries, market assessments, referrals and customer journeys across India and the wider region.

We reserve the right to review, revise or amend the roles and responsibilities from time to time reflecting the changing needs of business.

Roles and responsibilities / what will the jobholder be expected to achieve:

Postholder will be responsible for day-to-day service delivery, relationship management with UK companies and internal stakeholders. Success in these roles requires strong analytical capability, strategic judgement, excellent customer handling and confident engagement with senior colleagues across the British High Commission, DBT South Asia leadership, other UK missions, and headquarters, The general responsibilities for both roles include: 

Increase the value of UK exports by supporting UK SMEs to make informed decisions on market entry to South Asia markets; 

Providing tailored advice to UK SMEs, helping them identify their route to market, their market entry needs, flagging market barriers, and advising on options for making progress;

Support UK SMEs to establish effective export strategies and if needed, assist them in sourcing additional support through an Overseas Referral Network, ensuring regular follow up to remain a key player in their client’s export journey, tracking the service delivery and identify if further help is needed;

Work proactively to build demand within the local market, seeking out export opportunities and tenders, and identifying and building relationships with major local businesses and importers;

Update and share market collateral so that UK SMEs have access to the best market data to inform their exporting decisions. 

Ensure appropriate export account management is followed and businesses are linked into the UK International Trade Adviser network. 

Maintain a thorough understanding of all the markets in the South Asia region, working closely with Posts and directing business to opportunities not just in the primary market. 

Maintain and periodically update ESS factsheets and guidance products (e.g. via Canva), ensuring accuracy, accessibility and alignment with UK priorities.

Play a key role in ensuring South Asia is embedded in global ESS activities such as International Trade Week, global reporting cycles, and emerging priority initiatives.

Work with headquarters, ESS global teams and other regional hubs to develop best practice and improve the overall service.

In addition, each of the roles listed above has its own specific requirements, which are: 

International Market Advisor – Triage & Hub Performance

Focus on growing and managing the pipeline of business enquiries, working closely with our UK-based International Trade Advisors, also be responsible for budget and strategic performance oversight. 

Oversee allocation, tracking and follow-up of all SME enquiries ensuring accurate and timely recording of activity in Zendesk and any related customer relationship management (CRM) systems.

Manage follow-up actions, customer complaints and cases requiring escalation.

Manage ESS budgets for South Asia/India, including travel & subsistence, learning & development, marketing and digital tools.

Lead annual financial planning and forecasting, working with finance teams and headquarters.

Lead the development, deployment and analysis of customer satisfaction (CSAT) tools to capture actionable insights and drive service improvements.

International Market Advisor – Business Development

Focus on relationship managing pan-South Asia government, small business industry organisation and distributor groups including through management of the Export Support Directory.

Develop relationships with government, industry and distributor networks across India and South Asia to support the identification of opportunities for UK industry.

Lead strategic relationship management of private-sector consultants in South Asia, ensuring high-quality advice and timely delivery to UK companies.

Identify sector and geographic capability gaps, adding new consultants to meet demand from SMEs and corporates.

Act as the regional system owner for the Export Support Directory ensuring accuracy, usability and continuous improvement.

Resources managed (staff and expenditure): 

Direct responsibility for ESS South Asia expenditure (T&S, L&D, Marketing, Digital Tools).

Learning and development opportunities:

The British High Commission in India and the Department for Business & Trade offer excellent training opportunities to employees. A successful candidate will be asked to complete an induction course, and further training will be offered tailored to individual needs. The candidate will need to travel within India and internationally, with opportunities to travel to the UK for sector related events and training courses.

Any other information (or specific local Post requirements):

Job-holder will be expected to work from the office 80% of the time (in line with British High Commission guidance).
If you need any clarification about the advertised roles, please feel free to send your queries to .

Essential qualifications, skills and experience

Essential on arrival:

Education Qualification: Graduate/postgraduate (Candidates without the required educational qualifications but with exceptional practical experience will be considered)

Minimum of 5 years of relevant commercial/business/government experience

Strong understanding of UK business needs and UK exporting.

Demonstrated analytical capability and experience producing reports for senior audiences.

Excellent written and spoken English.

Proven ability to manage stakeholders across multiple teams and external partners.

Ability to work autonomously and take informed decisions at pace.

Language Requirements:

Language: English 

Level of Language Required: Expert

Desirable qualifications, skills and experience

Desirable:

Experience using CRM or ticketing systems (e.g., Zendesk).

Experience of dealing with senior level decision makers in corporate organisations and state governments

Experience of working in the UK; knowledge of the business environment and of UK business related policies.

Required behaviours Changing and Improving, Communicating and Influencing, Managing a Quality Service, Seeing the Big Picture Application deadline 4 February 2026 Grade Higher Executive Officer (HEO) Type of Position Full-time, Permanent Working hours per week 40 Region South Asia & Afghanistan Country/Territory India Location (City) Ahmedabad, Bangalore, Chandigarh, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi Type of Post British High Commission Number of vacancies 2 Salary Currency INR Salary INR 125,179 per month plus 12% Provident Fund and 6% Superannuation Type of Salary monthly Start Date 6 April 2026 Other benefits and conditions of employment

For British High Commission candidates, the Country Based Staff BHC Terms & Conditions will apply.

For other than BHC Candidates, salary will be all-inclusive of INR 125,179 per month plus 12% Provident Fund and 6% Superannuation.

Additionally, the BHC offers a great benefits package that includes annual domiciliary medical cover, plus a Group Hospitalisation Scheme with INR 500,000 floater cover for your immediate family which includes self, spouse/partner and children up to an age of 23 years and irrespective of age, only if with, physical or mental disability.

No relocation or any other related costs or assistance will be provided. FCDO does not pay for any travelling, accommodation & relocation expenses incurred and/or accept any financial risk, including cancellation or reschedule costs

Please note - BHC does not deduct tax at source and employees are required to ensure that any requirements of local income-tax law are complied with in full. Employees who are not liable to pay local income tax on their Mission salary, e.g., some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.

FCDO operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require. The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance. 

Around half of our work forces are women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment. 

This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCDO has anywhere across the globe. We are aiming to make it the best.