International Process / Chat/Voice Professional

We are seeking an enthusiastic International Process / Chat/Voice Professional to join our team in India. In this role, you will be the first point of contact for our international customers, providing exceptional support through chat and voice interactions. You will play a vital role in ensuring customer satisfaction and enhancing the overall customer experience.

Responsibilities

• Manage customer interactions via chat and voice channels.
• Assist customers with inquiries and provide accurate information regarding products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain high levels of customer satisfaction through effective communication and support.
• Document all customer interactions and feedback for future reference.
• Collaborate with team members to enhance service delivery and improve processes.

Skills and ...