International Process||BPO professional

Key Responsibilities:

• Manage inbound and outbound calls and chats with international customers
• Resolve queries related to products, services, billing, or accounts
• Maintain accurate and timely documentation of customer interactions
• Adhere to client policies and quality standards
• Collaborate with cross-functional teams to resolve customer issues
• Meet performance targets related to quality, efficiency, and customer satisfaction

Candidate Profile:

• Excellent command of spoken and written English
• Graduate or undergraduate degree holders
• Prior experience in international BPO processes is preferred but freshers can apply
• Comfortable working in rotational and night shifts
• Strong multitasking and problem-solving skills
• Immediate joiners preferred