International Sales & Business Development

Job Description

 International Sales & Business Development  

Job Description

Grainville India is a fast-growing rice processing and export company. Supplying premium Indian rice to buyers across the Middle East, Africa, Europe, USA, and other global markets.

We are looking for a Telecalling  / Customer Support Executive who will support our international sales team through calling, follow-ups, customer coordination, and CRM updates . This is a non-target-based role , focused on communication, coordination, and support—not direct sales closure.

Role Summary

• Handle outbound and inbound calls with international buyers and prospects
  
• Support sales and export teams through regular follow-ups and customer coordination
  
• Act as a communication bridge between buyers, sales team, and internal departments
  
• Maintain accurate customer records and call updates in CRM
  

Industry & Role Details

• Industry: Rice Export / Food Processing / Agro Commodities
  
• Functional Area: Customer Support / Sales Support
  

Requirements

Key Responsibilities

•   International B2B sales calls to overseas buyers (importers, distributors, wholesalers).
  
• Lead generation and order conversion for rice export products.
  
• Follow-up with international buyers via calls, WhatsApp, and email .
  
•   Explain rice varieties, specifications, packaging options, pricing, payment terms, and shipment details .
  
• Maintain and update Zoho CRM with leads, follow-ups, and buyer communication.
  
• Prepare and manage Excel sheets for buyer database, sales pipeline, and lead tracking.
  
•   Coordinate with shipping lines, freight forwarders, inspection agencies, and internal teams .
  
•   Handle buyers across multiple international time zones .
  
• Ensure accurate reporting, follow-ups, and sales documentation.
  

Candidate Profile 

• Experience in international
  
• sales / export sales of rice or food/agro commodities (mandatory).
  
• Strong English communication skills (spoken and written).
  
• Comfortable with cold calling and proactive sales outreach .
  
•   Working knowledge of Zoho CRM, MS Excel, and export sales processes .
  
• Experience dealing with importers, distributors, traders, and wholesalers .
  
•   Target-driven, disciplined, and detail-oriented.
  

Industry & Role Details

• Industry: Food Processing / Rice Export / Agro Commodities
  
•   Functional Area: Sales / Business Development
  
• Role Category: International Sales Executive
  
•   Employment Type: Full Time, Permanent
  

Why Join Grainville India

•   Growing export-focused organization
  
• Direct exposure to global buyers and markets
  
• Competitive salary+ incentives/ Long-term growth for high performer
  

Benefits

Employee Benefits

• Salary Growth
  

• Career Growth
  

• Paid Leave
  

• Medical Benefits
  

• Provident Fund (PF)
  

• Leave Encashment 
  

For Quick Response

Mobile:   

Email :  

Requirements
International Sales & Business Development Telecaller, Customer Support Executive, International Calling, Outbound Calling, Inbound Calling, Buyer Follow-up, CRM Executive, Zoho CRM, Sales Support, Call Coordination, Customer Handling, Email Follow-ups, Data Management