Job Description
Job Description
Summary
We are seeking a highly skilled and motivated International Customer Support Associate to join our team in Bangalore, India. As a key member of our customer support vertical, you will be responsible for managing and resolving customer queries, handling escalations, and ensuring prompt and effective resolutions to customer issues. Your role will also involve supporting inbound calls through upselling and cross-selling of products or services while maintaining a high level of customer satisfaction.
Responsibilities
- Handle inbound customer queries, complaints, and escalations with professionalism
- Provide timely and effective resolutions within SLA timelines
- Identify opportunities for upselling and cross-selling relevant products or services
- Maintain accurate records of customer interactions and transactions
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