International Voice Process for MNC- Bangalore

Summary
We are seeking a highly skilled and motivated International Customer Support Associate to join our team in Bangalore, India. As a key member of our customer support vertical, you will be responsible for managing and resolving customer queries, handling escalations, and ensuring prompt and effective resolutions to customer issues. Your role will also involve supporting inbound calls through upselling and cross-selling of products or services while maintaining a high level of customer satisfaction.
Responsibilities

Handle inbound customer queries, complaints, and escalations with professionalism

Provide timely and effective resolutions within SLA timelines

Identify opportunities for upselling and cross-selling relevant products or services

Maintain accurate records of customer interactions and transactions

Collaborate with internal teams to ensure seamless issue resolution

Handle disputes and dissatisfied customers with empathy and efficiency

Contribute to continuous improvement initiatives in customer experience

Meet performance targets related to customer satisfaction, sales conversions, and quality metrics

Location- Bangalore (Adugodi near Kormangala)

Requirements

Requirements:

Experience in the Voice domain with excellent English communication skills

Strong customer relationship management and problem-solving abilities

Proven ability in upselling, cross-selling, and inbound sales

Escalation handling and dispute resolution expertise

Strong multitasking and time management skills

Ability to manage multiple stakeholders effectively

Adaptable, flexible, and a strong team player

Target-driven with a focus on achieving SLAs and goals

Qualifications

Graduate or undergraduate in any discipline (Candidates with prior customer support/sales experience preferred)

Strong interpersonal and negotiation skills

Comfortable working in rotational shifts

Benefits

PF+ Both-Way Cab Facilities