Job Description

Summary
We are seeking a highly skilled and motivated International Customer Support Associate to join our team in Bangalore, India. As a key member of our customer support vertical, you will be responsible for managing and resolving customer queries, handling escalations, and ensuring prompt and effective resolutions to customer issues. Your role will also involve supporting inbound calls through upselling and cross-selling of products or services while maintaining a high level of customer satisfaction.

Responsibilities
  • Handle inbound customer queries, complaints, and escalations with professionalism
  • Provide timely and effective resolutions within SLA timelines
  • Identify opportunities for upselling and cross-selling relevant products or services
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with internal teams to ensure seamless issue resolution
  • Handle disputes and dissatisfied customers with empathy and efficiency
  • Contribute to continuous improvement initiatives in customer experience
  • Meet performance targets related to customer satisfaction, sales conversions, and quality metrics
Location- Bangalore (Adugodi near Kormangala)



Requirements

Requirements:
  • Experience in the Voice domain with excellent English communication skills
  • Strong customer relationship management and problem-solving abilities
  • Proven ability in upselling, cross-selling, and inbound sales
  • Escalation handling and dispute resolution expertise
  • Strong multitasking and time management skills
  • Ability to manage multiple stakeholders effectively
  • Adaptable, flexible, and a strong team player
  • Target-driven with a focus on achieving SLAs and goals
Qualifications
  • Graduate or undergraduate in any discipline (Candidates with prior customer support/sales experience preferred)
  • Strong interpersonal and negotiation skills
  • Comfortable working in rotational shifts


Benefits

PF+ Both-Way Cab Facilities

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