International Voice Process

•        Experience interacting with International (US) customers / Clients.

•        Experience on Eligibility Verification (EBV)

•        Awareness on US Health Insurance guidelines, the claims submission process and procedures.

•        Good knowledge / work experience on US Healthcare Process.

•        Good to have Experience on filling out complex insurance claim forms

•        Analysing Explanation of Benefits (EOB) forms to ensure insurance companies have paid for charges

•        Following up with the appropriate parties (insurance companies and patients) to ensure bills are paid

•        Understand and analyse the patient records

•        Determining the correct codes for patient records

•        Using codes to bill insurance providers

•        Interacting with physicians and assistants to ensure accuracy

•        Keeping track of patient data over multiple visits

•        Managing detailed, specificall...