International Voice Process

Job Title: International Voice Support Executive

Work Type: Full-time

Shift: 24×7 Rotational (including night shifts and weekends)

Role Overview:

We are seeking a highly skilled and customer-focused International Voice Support Executive to join our dynamic team. The ideal candidate will possess strong communication skills, professional demeanor, and at least 1 year of hands-on experience in international voice processes. This is a customer-facing role requiring a strong commitment to excellence in service delivery.

Key Responsibilities:

• Handle inbound and outbound international customer calls professionally.

• Resolve customer issues efficiently while maintaining high satisfaction.

• Communicate clearly and confidently in English across different accents and cultures.

• Document customer interactions accurately in the CRM system.

• Adhere to process guidelines, SLAs, and quality standards.

• Collabo...