International Voice/Chat Process Professional

We are seeking an International Voice/Chat Process Professional to join our dynamic team in India. This role is ideal for candidates with 0-4 years of experience who are passionate about delivering outstanding customer service and thrive in a diverse, multicultural environment.

Responsibilities

• Handle inbound and outbound voice and chat interactions with customers across various international markets.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the system.
• Collaborate with team members and management to improve processes and enhance customer experience.
• Adhere to company policies and procedures while managing customer interactions.

Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric attitude.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Familiarity with CRM software and Microsoft Office Suite.
• Basic understanding of international business practices and cultural sensitivities.
• Ability to work flexible hours, including night shifts if required.