Internship - Service Technician

Description

The Service Technician should be responsible to provide Aftersales support for Brazil, working from home. He/she is responsible for providing remote support, technical training for partners and on-site service when necessary. The person should be available for business trips and understand the electric and photovoltaic (solar) standards and requirements for Brazil.

Please do not apply if you do not meet the requirements!

Responsibilities

• Handle general inquires for technical support and after sales related activities;
• Training partners to provide daily technical support to customers over phone line, email, or face to face;
• Solve / handle technical escalations from the customers;
• Provide technical advice for local distributors, installers and end users;
• Provide minor on-site inspection, commissioning, troubleshooting and replacement of defectives products, with appointments of customers in adv...