Job Description

A leading global service provider in Taguig is seeking a Manager for Planning and Scheduling. This full-time role requires 5–8+ years of workforce management experience, including 2–3 years in a leadership capacity. The successful candidate will coordinate Intraday Teams, optimize profitability, and ensure adherence to WFM processes. Strong experience with tools such as Verint, IEX, and Genesys, alongside solid analytical skills, is essential to support operations effectively.
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