Job Description

Job Description

Responsibilities

  • Intake, assess, and investigate client complaints and regulatory inquiries.
  • Conduct investigations concerning agent misconduct – gather and analyze information. Prepare clear, detailed investigation reports and present findings to management or disciplinary committees.
  • Monitor case progress to ensure timely completion of cases with a strict adherence to deadlines.
  • Liaise with various stakeholders ranging from clients, agents, insurance and mutual fund companies and regulators as required.
  • Support the development, maintenance and implementation of compliance policies, procedures and training.
  • Handle assigned compliance projects; align with business needs and in accordance with regulatory developments.
  • May conduct in-person interviews or site visits as needed (up to 10% travel)
  • Stay current with regulatory changes and compliance best practices.
  • Qualific...

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