Job Description
Job Description – Chat Support Executive (Investment Banking | BFSI)
Process: Chat Support (Non-Voice)
Domain: BFSI / Investment Banking
Location: Gurugram
Experience: Minimum 6 months (Mandatory)
Role Overview
We are hiring Chat Support Executives for an Investment Banking / BFSI process (Trade Republic) . The role involves handling customer queries via chat related to investment and trading products , ensuring timely and accurate resolution while maintaining compliance standards.
Key Responsibilities
Handle customer queries through chat related to investment & trading services
Provide support on stocks, equities, ETFs, mutual funds, trading accounts
Assist customers with account-related and transaction-related queries
Maintain accuracy and adherence to BFSI compliance guidelines
Ensure high-quality written communication and customer satisfaction
Escalate complex issues as per defined processes
Eligibility & Skills
Minimum 6 m...
Process: Chat Support (Non-Voice)
Domain: BFSI / Investment Banking
Location: Gurugram
Experience: Minimum 6 months (Mandatory)
Role Overview
We are hiring Chat Support Executives for an Investment Banking / BFSI process (Trade Republic) . The role involves handling customer queries via chat related to investment and trading products , ensuring timely and accurate resolution while maintaining compliance standards.
Key Responsibilities
Handle customer queries through chat related to investment & trading services
Provide support on stocks, equities, ETFs, mutual funds, trading accounts
Assist customers with account-related and transaction-related queries
Maintain accuracy and adherence to BFSI compliance guidelines
Ensure high-quality written communication and customer satisfaction
Escalate complex issues as per defined processes
Eligibility & Skills
Minimum 6 m...
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