Job Description
6–10 years of total IT experience, with 3+ years dedicated to Azure Io T Hub and related services in a production support or managed services environment.
Strong expertise in:
· Azure Io T Hub configuration, diagnostics, and device communication protocols (MQTT, AMQP, HTTPS).
· Azure Monitor, Log Analytics, and Application Insights for proactive issue detection.
· Io T Edge deployment, DPS provisioning, and message routing pipelines.
· Solid understanding of Azure networking, identity management (AAD, RBAC), and security best practices.
· Experience in incident management, problem management, and change management processes (ITIL framework).
· Hands-on with automation and scripting (Power Shell, Azure CLI, or Python).
· Strong analytical and troubleshooting skills, capable of handling high-severity issues under pressure.
· Experience working in 24x7 managed services or global support operations environments.
Preferred certifications:
· Microsoft Certified: Azure Io T Developer (AZ-220)
· Microsoft Certified: Azure Administrator (AZ-104) or Solutions Architect Expert (AZ-305)
Preferred Qualifications
· Experience supporting industrial Io T, connected devices, or edge computing use cases.
· Exposure to automation frameworks, Dev Ops pipelines, and observability tools (Grafana, Prometheus, etc.).
· Familiarity with Service Now or similar ITSM tools.
· Prior experience in customer-facing managed services roles with SLA-based delivery.
Strong expertise in:
· Azure Io T Hub configuration, diagnostics, and device communication protocols (MQTT, AMQP, HTTPS).
· Azure Monitor, Log Analytics, and Application Insights for proactive issue detection.
· Io T Edge deployment, DPS provisioning, and message routing pipelines.
· Solid understanding of Azure networking, identity management (AAD, RBAC), and security best practices.
· Experience in incident management, problem management, and change management processes (ITIL framework).
· Hands-on with automation and scripting (Power Shell, Azure CLI, or Python).
· Strong analytical and troubleshooting skills, capable of handling high-severity issues under pressure.
· Experience working in 24x7 managed services or global support operations environments.
Preferred certifications:
· Microsoft Certified: Azure Io T Developer (AZ-220)
· Microsoft Certified: Azure Administrator (AZ-104) or Solutions Architect Expert (AZ-305)
Preferred Qualifications
· Experience supporting industrial Io T, connected devices, or edge computing use cases.
· Exposure to automation frameworks, Dev Ops pipelines, and observability tools (Grafana, Prometheus, etc.).
· Familiarity with Service Now or similar ITSM tools.
· Prior experience in customer-facing managed services roles with SLA-based delivery.
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