Job Description
- Management of network incidents escalations from L1/L2, incident and problem and security incident response.
- Responsible to work with the respective infra tower teams in troubleshooting and identify root cause, related to network.
- Responsible to work with the respective network vendors' support teams for the troubleshooting, identification and resolution of network problems.
- Handling of the critical network incidents under pressure situations to resolve in timely manner to minimize the business impact.
- Attend to conference calls with other support teams for problem identification and resolutions.
- Must have good communication skills and able to work independently.
- Must adhere to process and policies of the Bank.
- Able to work under pressure and with minimal supervision.
Qualification: -
- Diploma or Bachelor's degree in engineering or computer science
- In-depth understanding of the netw...
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