Job Description

IP Telephone Support Engineer

Cambridge, MA

6 Months + Contract

Responsibilities




  • Support and maintain IP Telephony systems (Cisco CUCM, Unity, Teams, feel free to add/edit).

  • Troubleshoot VolP-related issues including call quality, registration, and connectivity.

  • Perform MACD (Move, Add, Change, Delete) tasks for voice users and endpoints.

  • Coordinate with network teams to manage QoS, voice VLANs, and PoE configurations.

  • Monitor and maintain voice gateways, Clients, and related telephony infrastructure along with IPT team.

  • Provide Level 2/3 support for IPT-related incidents and service requests.

  • Assist in integration of IP Telephony with Microsoft Teams, Zoom, or other UC platforms.

  • Support enterprise communication tools.

  • Maintain system documentation, user documentation, and comply with GxP and Client IT quality s...

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