Job Description
Role Specification:
Quality Leadership & Systems:
Lead In-Process QA teams for Optical connectivity products, ensuring process compliance and continuous improvement.
Ensure preparing and managing Quality Department plans and budgets.
Drive adherence to SOPs and quality parameters; oversee creation, review, and revision of SOPs as needed.
Ensure robust execution of quality checks for incoming materials, in-process products, and finished goods, address deviations promptly.
Customer & Compliance Focus:
Ensure on-time product dispatches by proactively resolving quality-related issues.
Analyze customer feedback from CRM systems, drive root cause analyses (RCA), and lead corrective and preventive actions (CAPA).
Provide technical support to resolve customer issues in coordination with internal departments.
Maintain and upgrade system and product certifications in line with internal and external compliance requirements.
Technical Expertise & Innovation:
Maintain strong technical knowledge of Optical Connectivity Solutions, including components, assembly processes, and product performance parameters, to ensure quality standards are met and to support product and process improvement initiatives.
Stay abreast of market trends, emerging technologies, and quality management best practices.
Actively participate in New Product Development (NPD) and provide quality-related insights.
Lead and guide vendor technical evaluations and make recommendations to Business and SCM teams.
Drive a culture of Good Manufacturing Practices (GMP), Total Quality Management (TQM), and continuous improvement aligned with Sterlite values.
People Leadership:
Set goals, conduct performance reviews, and mentor team members to build a high-performing Quality function.
Identify training needs for self and team; create and execute training plans.
Lead recruitment for open positions within the team.
Drive short-term and long-term quality improvement projects.
Process Excellence:
Ensure end-to-end adherence to engineering change management for any process or raw material modification.
Conduct regular internal process and product audits as per defined specifications.
Champion a zero-defect culture by ensuring timely closure of customer complaints.
Promote use of Six Sigma, Lean, and other quality tools to achieve operational excellence.
Skills, Knowledge & Attributes:
Overall experience in Quality functions within large manufacturing organisations & in Optical Connectivity manufacturing.
Proven leadership experience managing large, cross-functional, and global teams.
Strong understanding of Lean Six Sigma principles; Green Belt certification preferred.
Sound knowledge of TQM, ISO, and product certification processes.
Excellent analytical, problem-solving, and decision-making skills.
Effective communicator, fluent in English.
Willingness for travel to customer or supplier sites when required.
Quality Leadership & Systems:
Lead In-Process QA teams for Optical connectivity products, ensuring process compliance and continuous improvement.
Ensure preparing and managing Quality Department plans and budgets.
Drive adherence to SOPs and quality parameters; oversee creation, review, and revision of SOPs as needed.
Ensure robust execution of quality checks for incoming materials, in-process products, and finished goods, address deviations promptly.
Customer & Compliance Focus:
Ensure on-time product dispatches by proactively resolving quality-related issues.
Analyze customer feedback from CRM systems, drive root cause analyses (RCA), and lead corrective and preventive actions (CAPA).
Provide technical support to resolve customer issues in coordination with internal departments.
Maintain and upgrade system and product certifications in line with internal and external compliance requirements.
Technical Expertise & Innovation:
Maintain strong technical knowledge of Optical Connectivity Solutions, including components, assembly processes, and product performance parameters, to ensure quality standards are met and to support product and process improvement initiatives.
Stay abreast of market trends, emerging technologies, and quality management best practices.
Actively participate in New Product Development (NPD) and provide quality-related insights.
Lead and guide vendor technical evaluations and make recommendations to Business and SCM teams.
Drive a culture of Good Manufacturing Practices (GMP), Total Quality Management (TQM), and continuous improvement aligned with Sterlite values.
People Leadership:
Set goals, conduct performance reviews, and mentor team members to build a high-performing Quality function.
Identify training needs for self and team; create and execute training plans.
Lead recruitment for open positions within the team.
Drive short-term and long-term quality improvement projects.
Process Excellence:
Ensure end-to-end adherence to engineering change management for any process or raw material modification.
Conduct regular internal process and product audits as per defined specifications.
Champion a zero-defect culture by ensuring timely closure of customer complaints.
Promote use of Six Sigma, Lean, and other quality tools to achieve operational excellence.
Skills, Knowledge & Attributes:
Overall experience in Quality functions within large manufacturing organisations & in Optical Connectivity manufacturing.
Proven leadership experience managing large, cross-functional, and global teams.
Strong understanding of Lean Six Sigma principles; Green Belt certification preferred.
Sound knowledge of TQM, ISO, and product certification processes.
Excellent analytical, problem-solving, and decision-making skills.
Effective communicator, fluent in English.
Willingness for travel to customer or supplier sites when required.
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