Job Description

IS Support Specialist

Category - Technology

A services company in Massachusetts is looking to add a new IS Support Specialist to their growing team.

The IS Support Specialist-Intermediate is responsible for providing remote and desk-side 1st and 2nd level support to end-users. The IS Support Specialist-Intermediate is also responsible for supporting PC hardware and software, servers, applications, PC imaging, new hire setups, AD account management, peripheral support and other duties assigned by the Sr. Manager, I&O Americas.

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Primary responsibilities are to:

  • Monitor Helpdesk ticketing system. Provide timely and professional PC and peripheral support via phone, desk-side, or remote connection. Support includes hardware and software inst...

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