Job Description
Overview:
The IS Support Staff is responsible for providing first-line technical support for park technology systems, including point-of-sale (POS) terminals, network connectivity, radio systems, time clocks, and general computing equipment. This role ensures that all technology essential to park operations is functioning smoothly to provide guests with an excellent experience.
Responsibilities:
+ Provide technical assistance and troubleshooting for park staff with hardware, software, and network issues.
+ Install, configure, and maintain computers, printers, phones, and POS systems across the park.
+ Support and monitor park Wi-Fi and wired network infrastructure.
+ Set up and maintain employee time clocks, access systems, and radios.
+ Assist with software updates, system patches, and preventative maintenance.
+ Document and track support requests using ServiceNow or a similar ticketing system.
+ Ensure all IT equipment is inventoried, properly ...
The IS Support Staff is responsible for providing first-line technical support for park technology systems, including point-of-sale (POS) terminals, network connectivity, radio systems, time clocks, and general computing equipment. This role ensures that all technology essential to park operations is functioning smoothly to provide guests with an excellent experience.
Responsibilities:
+ Provide technical assistance and troubleshooting for park staff with hardware, software, and network issues.
+ Install, configure, and maintain computers, printers, phones, and POS systems across the park.
+ Support and monitor park Wi-Fi and wired network infrastructure.
+ Set up and maintain employee time clocks, access systems, and radios.
+ Assist with software updates, system patches, and preventative maintenance.
+ Document and track support requests using ServiceNow or a similar ticketing system.
+ Ensure all IT equipment is inventoried, properly ...
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