Issue Management Lead Analyst

As an Issue Management Lead Analyst, you will play a key role in strengthening Citi's control environment by managing the full lifecycle of event/issue escalation and resolution. This position requires you to proactively identify, assess, and resolve control gaps and operational issues. You will work with stakeholders at all levels, requiring strong communication, problem-solving, and decision-making skills. Your work is essential for ensuring compliance with internal policies and external regulations, which protects Citi's reputation and promotes a strong risk management culture.

Your main goal is to challenge the status quo to ensure that solutions are sustainable, root causes are fully identified, and lessons learned are applied to our processes. As part of the Issues Management team, you will be responsible for coordinating the entire event/issue lifecycle, making sure that our escalation, control, and reporting process and systems are effective and aligned with Citi's sta...