ISTAR Field Support Representative

The Intelligence Surveillance Target Acquisition and Reconnaissance Field Support Representative (ISTAR FSR) provides comprehensive support and mentoring to users in the field on any supported ISTAR system.

Tasks include, but are not limited to:

• Providing training, mentorship, guidance and support (both in the classroom & in the field) to end users;
• Working with System Integration Teams as the Subject Matter Expert;
• Assisting with installation and maintenance issues;
• Communicating issues between users and members of the Integrated Project Team;
• Reporting, diagnosing and developing workarounds for problems with the System, and all of the System’s functionality, hardware, software, firmware, operating manuals, training and usage;
• Providing written reports identifying observations from the field, to include but not limited to, the delivered baseline, equipment, procedures and training;
• Providing reports detaili...