Job Description

Responsibilities

  • Be fully bilingual both in French and English
  • Serve as the primary IT support contact for all on-site users, addressing and resolving desktop, network, wireless, and various hardware issues promptly. Will be required to remotely support off-site users, including being responsible for multiple sites.
  • Support and maintain local and wireless network infrastructure (switches, routers, scan guns, wireless access points), and escalate to the appropriate team as necessary.
  • Assist with installations, upgrades, and maintenance of software, hardware, and network systems
  • Monitor and support manufacturing-critical systems including ERP systems (production software), workstations, printers, and other devices as needed.
  • Enforce IT security standards including antivirus, patch management, and data protection policies.
  • Coordinate with the Regional IT Manager on infrastructure projects, system upgrades, and compliance initiativ...

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