IT Administrator (IT & Procurement)

GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.

From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps. We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit.

Goodscore Raises Series A

About the Role:

The IT Administrator will be responsible for managing the organization’s IT infrastructure, end-user support, and technology operations, along with owning IT-related procurement activities. This role ensures reliable IT systems, cost-effective vendor management, and seamless onboarding/offboarding support for employees.

Key Responsibilities

IT Administration & Operations

• Manage day-to-day IT operations including laptops, desktops, networks, printers, and peripherals.
• Provide L1/L2 technical support for hardware, software, VPN, email, and collaboration tools.
• Administer user access, permissions, and identity management across systems (e.g., Google Workspace, Microsoft 365, Slack, Jira).
• Ensure timely onboarding and offboarding of employees, including device provisioning and access revocation.
• Maintain asset inventory, tagging, and lifecycle management of IT equipment.
• Monitor system performance, security patches, and backups; coordinate with vendors for escalations. Support basic network setup, Wi-Fi, routers, firewalls, and endpoint security.

IT Procurement & Vendor Management

• Own end-to-end IT procurement for hardware, software licenses, and IT services.
• Work with internal stakeholders to understand requirements and forecast IT needs.
• Evaluate vendors, negotiate pricing, terms, and SLAs to optimize cost and quality.
• Raise purchase requests, manage POs, invoices, renewals, and AMC contracts.
• Track software licenses and ensure compliance with usage and renewal timelines.

Security, Compliance & Documentation

• Ensure adherence to IT security policies and data protection standards.
• Assist in audits, compliance checks, and policy documentation.
• Maintain SOPs, IT policies, and system documentation.
• Report and escalate security incidents or risks in a timely manner.

Cross-Functional Collaboration

• Partner with HR, Finance, and Admin teams on onboarding, budgeting, and asset allocation.
• Support office IT setup, moves, and expansions as required.

Required Skills & Qualifications

• 3–6 years of experience in IT Administration / IT Operations with hands-on procurement exposure.
• Strong knowledge of hardware, operating systems (Windows/macOS), and office IT infrastructure.
• Experience with IT procurement, vendor negotiation, and license management.
• Familiarity with SaaS tools, endpoint management, and ticketing systems.
• Working knowledge of IT security best practices.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.