IT Administrator

We are expanding our IT Team in Wakefield and are looking for a service driven, IT Administrator.

Main Purpose of the Job

We are looking for an IT Administrator to work within the existing IT Customer Support team to provide support to over 600 users. The successful candidate will collaborate with IT Managers and IT Administrators, with a primary focus on delivering exceptional customer service.

Main Duties and Responsibilities

• User IT Assistance: Provide IT assistance (2 nd line desktop support) with computer-related issues, including software and hardware installation, troubleshooting for both Windows.
• IT Request Management: Maintain a record of all IT support requests and ensuring they are acknowledged and resolved quickly. Ensure that customers are satisfied with the IT service provided.
• Onboarding Management: Prepare new computer setups and create accounts for incoming staff members.
• Relationship Development: Maintain strong working relationships with colleagues, clients, suppliers, and other internal teams.
• IT Inventory Management: Keep an up-to-date inventory of all IT equipment and software.
• Knowledgebase Maintenance: Continually update and improve the help articles and FAQs in the Knowledgebase.

What Qualifications, Experience & Skills are required?

Essential

Preferred

Qualification

• Relevant degree relating to IT support or time served equivalent.

• Any IT certifications

Experience

• Credible IT support experience at 1st and/or 2nd

Skills

• Windows 11
• Excellent interpersonal and communication skills.
• Windows Server Administration ( Active Directory, Exchange, Intune)
• Network troubleshooting skills, LAN, WAN, Wi-fi, TCP, IP
• Excellent Troubleshooting skills in both Hardware and Software issues
• Troubleshooting VPN issues

• HP Laptop Troubleshooting