IT Analyst

As the IT Analyst, you will have a critical role in provisioning, maintaining, and monitoring KPI’s software, network, server, and endpoint environments. This role supports day‑to‑day IT operations while contributing to continuous improvement, security, and long‑term IT strategy. Strong troubleshooting skills, professionalism, and a collaborative mindset are essential.

Key Responsibilities:

• Provide technical support for hardware, software, and network issues; troubleshoot, resolve, and escalate as needed.
• Manage user accounts, access rights, system updates, patches, backups, and overall system performance.
• Handle help desk tickets including logging, prioritizing, resolving, and documenting recurring issues.
• Train users on IT policies, tools, and systems; create simple documentation and user guides.
• Support security and compliance efforts including antivirus tools, monitoring, ...