Job Description

**My Role**:
- Responsible for handling projects and support service request queues, along with ensuring support requests are answered quickly and correctly.
- Be the main point of escalation with all customers.
- Join with the support agents’ team to act as expert on the technology.
- Preparing IT project documents for general availability.
**My Background**:
- Bachelors Degrees in Engineering.
- ** A minimum of 5+ years in an enterprise Information Technology (IT) environment.**:
- Excellent knowledge of Microsoft365, Office 365, Enterprise Mobility + Security (EMS), Teams, Exchange Online, Sharepoint, PowerApps
- Must have excellent customer service/experience skills. Our customers come first.
- Strong communication skills, perfect English verbal and written.
- Good troubleshooting and ability to remain calm under pressure.
- Excellent methodology in fault finding and following up on issues, while presenting ideas in a user-friendly language to no...

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