Job Description

Overview

VCloud is hiring an IT and Network Specialist to manage and improve the LAN, WAN, and wireless networks at our offices. The role ensures stable, secure, and optimized connectivity for the contact center, with a focus on VoIP and real time traffic. This is a full time remote role with shifting schedules and on call duties. You will report to the Chief of Technology.

We are currently accepting applications from candidates residing in:

  • Bacolod City
  • Silay City

Responsibilities

  • Set up, configure, and maintain LAN, WAN, and wireless networks
  • Install and manage routers, switches, firewalls, and access points
  • Monitor performance and troubleshoot network problems quickly
  • Configure site to site and client VPNs (IPSec, L2TP) and maintain firewall rules
  • Apply QoS to improve VoIP call quality and reduce dropped calls
  • Diagnose VoIP issues such as ghost ca...

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