IT Application Management

Main responsibilities will include:

• Collaborate with business units, IT teams, and process owners to identify and maintain service activities necessary for effective delivery, management, and enhancement of services aligned with business needs.
• Ensure applications are prepared to support new or existing processes and service levels.
• Oversee Change, Release, Testing, and Capacity management.
• Collaborate with business and process owners to develop realistic and robust planning, reducing risk during platform changes, and effectively managing service delivery expectations.
• Communicate business priorities to allocate appropriate resources for critical projects.

Requirements

• Minimum of a bachelor's degree or equivalent in a relevant field of study.
• At least 8-12 years of relevant experience delivering complex IT services to business and process owners.
• Proficiency in low-code/no-code platforms for database administration, application development, maintenance, deployment, and technical support using best practices in web programming techniques.
• Proficiency in SQL Data analysis, API-driven integrations, and investigation skills
• Strong understanding of business processes supported by IT services and applications, including areas such as Procure to Pay, e-Sourcing, Contract Lifecycle Management, BPO, and data analytics.
• Excellent communication skills in English (both written and verbal), with a proactive and responsible work approach.
• Ability to collaborate with business users, balancing IT capacity, risk, and service levels to meet expectations.
• Critical thinking skills to analyze information and recommend effective solutions.
• Prior experience in low-code/no-code applications such as Out systems, ServiceNow, and MS Azure based applications is desired.
• Knowledge of IT Service Management, Service Integration and Management, Agile Development practices is required.
• ITIL foundation certification must