Job Description

Main responsibilities will include:

  • Collaborate with business units, IT teams, and process owners to identify and maintain service activities necessary for effective delivery, management, and enhancement of services aligned with business needs.
  • Ensure applications are prepared to support new or existing processes and service levels.
  • Oversee Change, Release, Testing, and Capacity management.
  • Collaborate with business and process owners to develop realistic and robust planning, reducing risk during platform changes, and effectively managing service delivery expectations.
  • Communicate business priorities to allocate appropriate resources for critical projects.

Requirements

  • Minimum of a bachelor's degree or equivalent in a relevant field of study.
  • At least 8-12 years of relevant experience delivering complex IT services to business and process owners.
  • Proficiency in low-code/no-cod...

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