IT Application Specialist

Overview

We are seeking a highly skilled and motivated IT Application Specialist to join our team in the Global Service Delivery (GSD) domain. As an IT Application Specialist, you will play a crucial role in managing and optimizing our IT applications and its ecosystems. You will collaborate with various stakeholders to ensure that our technology solutions align with business objectives.

Responsibilities

• Ensure that the application has a proper strategic positioning in alignment with IT Enterprise Architecture and Global IT Domains.
• Ensure that the application has a proper license agreement for the planned user community, in alignment with the application owner.
• Ensure application is registered within the CMDB, in line with the overall strategy and leveraging the asset registration ServiceNow capabilities.
• Ensure service delivery, in particular case resolution (incidents, requests) management. It includes ensuring a ...