IT Application Support Engineer

The role requires the incumbent to manage day-to-day application support, troubleshoot production issues within SLA targets, and maintain system configurations.

The role requires the incumbent to collaborate with business stakeholders for enhancements, perform declarative development on the platform, and prepare comprehensive documentation.

Responsibilities

• Provide first- and second-line support for production issues, ensuring resolution within agreed SLAs.
• Maintain user roles, security profiles, page layouts, and custom objects/fields.
• Execute bulk data migrations and regular data manipulations using DataLoader and advanced Excel techniques.
• Liaise with business users and stakeholders to gather requirements for system enhancements and integrations.
• Configure declarative workflows, validation rules, and custom objects to meet evolving business needs.
• Develop and update basic JavaScript and HTML; learn to au...